Mathematics, psychology and sociology, philosophy.

Showing posts with label management. Show all posts
Showing posts with label management. Show all posts

Wednesday, April 14, 2010

Five Dichotomies of Interpersonal Politics


2010 April 14th

First a couple limiting qualifiers:

  • I do not imagine these to be the only five, or the most important five, dichotomies. They just happen to have been on my mind lately.
  • By politics, I simply mean the ways in which people interact while deciding what to do.
These dichotomies exist as characteristics/traits of people, as ways of behaving or interacting, and as points of view -- and most are a combination of all three.

In no particular order, here they are:

1. The Personal vs Team dichotomy is strongest in situations where several people are working together and risk their individual well-being in order to achieve important results that benefit all. I discuss this and give examples in MCV03, Everything That Depends on You Depends on Your Well-Being.

2. The dichotomy between Individualism and Collectivism is similar but involves the tradeoffs between the individual(s) and a much larger entity such as an entire society. This dichotomy often factors in political ideologies, such as Ayn Rand's Objectivism (which falls on the individualist end of the spectrum) and Socialism or Communism. I have written a bit more on my Collectivism page.

3. There is a dichotomy between Task and Purpose, or between the means and the end, or between the method and the ultimate result. I think of this as a succession of several things connected in a chain. Roughly in order they are Task, Goal, Project, Mission and Purpose. They have a cause-and-effect relationship, in that each results from the ones that come before it in the chain. Also, at any point in the chain, there are typically several alternatives any of which can be used to achieve the next link in the chain. I have written a lot about this on my Priorities page.

4. That dichotomy relates closely to the dichotomy between One-Time Planning and Ongoing Re-Evaluation. This is a spectrum of individual preference; each person will tend to choose how much energy to spend on thinking and planning, and how much risk to take from the adverse effects of failing to adapt or to be flexible. I discuss this on my Decision page.

5. Finally, there is a dichotomy of management style between Hands-Off Management and Micro-Management. This appears when decisions are being made about what how to carry out a task or how to accomplish the results expected in a person's job. There is a spectrum, ranging from a completely worker-oriented extreme at which the person doing the job decides how to do it, to a completely manager-oriented extreme at which every detail is specified to the worker by another person, or perhaps by several or many others.

Friday, March 12, 2010

What is Commitment?

2010 March 11th

I was recently asked for my opinions on the following questions:
What is a commitment? Why make them? What is important to do/be when giving your word? What is important when you are accepting another man's word? What is the best way to deal with success (kept commitments) and failure (broken commitments)?
These are common questions in a volunteer group that I participate in.
"A commitment" is simply a promise, which often engenders expectations on the part of others.
"Commitment" (in the more general sense) is the personal dimension of ownership; there is also a communal dimension of ownership which is empowerment. Total ownership cannot exist and the endeavor will fail unless both dimensions (commitment plus empowerment) are present in suitable quantities.
All commitments have a level of priority, a level of importance, and a level of urgency (see the "First Things First" part of Covey's Seven Habits of Highly Effective People). It is not always true that one of these implies either of the other two. The biggest pitfalls in dealing with commitment issues come from getting one's priorities screwed up. This applies to individuals as well as groups. In most of the interesting situations there is no simple answer to a question like "which takes priority?".
Why make commitments? Teamwork. If you are dealing with a new challenge, the communication and successful follow-through of commitments are what enable coordinated action in groups. (It is not always required for teamwork: once the team has learned how to work together on a given type of task, they can usually get it done more efficiently by dispensing with the planning, talking and micromanaging.)
What is important when making and recieving a commitment? Complete and accurate communication. Each party has to understand what the other thinks is being committed, and this has to cover as many possible future contingencies as you can find time to discuss. Consider the downsides, that's how we got 24 men to the moon without losing any of them. Cover all the bases; don't bluff someone into committing by not telling them what your expectations are for each contingency. Jobs should be cleared thoroughly and in detail, the same way companies interview employment candidates.
I have written much more on all these issues here:
priorities
accountable
ownership
management
And also the following shorter articles:
responsibility
commitment
expectation